North Star Mortgage & Financial Services Ltd Complaints Procedure 2025

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As an Appointed Representative of New Leaf Distribution Limited, we aim to provide you

with a high standard of service. If you are unhappy with any aspect of our service, please

let us know.

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• Email:
complaints@newleafgroup.co.uk

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• Write to:

New Leaf Distribution Ltd,
165 - 167 High Street, Rayleigh, Essex
SS6 7QA

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• Call:
01702 431130

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We will acknowledge your complaint promptly and aim to resolve it within 8 weeks.

If you remain dissatisfied, you have the right to refer your complaint to the Financial

Ombudsman Service (FOS):

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• Website:
www.financial-ombudsman.org.uk

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• Phone:
0800 023 4567

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• Address:
Financial Ombudsman Service,
Exchange Tower,
London,
E14 9SR